Sustainable development
Message from the Chairman
Facing climate change as integral members of our planet, Z-COM remains committed to ethical operations in compliance with governmental regulations. Our direction is oriented towards environmental stewardship, with a focus on generating enduring sustainable value for society. Across the spectrum of wireless communication system equipment—covering design, development, manufacturing, and sales—we diligently embed eco-conscious practices as part of our corporate social responsibility.
Z-COM actively challenges itself, initiating endeavors ranging from product design to the curbing of hazardous substances and eco-friendly packaging. Our approach entails a reduction in the usage of environmentally detrimental chemicals within both products and processes. Collaboratively, our research and development units, coupled with the product divisions, engage customers, materials suppliers, and partners to foster the creation of products that are more harmonious with the environment, driven by efficient and innovative management methodologies.
By nurturing confidence among customers, employees, and suppliers, we perpetually elevate our ecological performance. The establishment of an environmental management framework is underway, aimed at realizing collective prosperity spanning environmental, economic, and societal dimensions. Upholding resolute confidence, we steadfastly contribute to the global community as we journey into the future.
Risk Management
Risk Management Policy
The risk management policy of our company and its subsidiaries is established in accordance with the overall corporate operational principles. It defines various types of risks and aims, within the scope of manageable risks, to prevent potential losses. This approach enhances shareholder value and aligns with the optimization principles for the allocation of company resources.
Risk Management Organizational Structure and Responsibilities
1、 Board of Directors: The company's Board of Directors serves as the highest authority for risk management. Its objective is to comply with laws, drive and implement overall risk management for the company, gain a clear understanding of operational risks, ensure the effectiveness of risk management, and bear ultimate responsibility for risk management.
2、 Operational management meetings: Chaired by the Chairman or CEO, the supervisory meeting or operational management meeting oversees various plans and projects initiated by management levels and conducts risk assessments.
3、 Finance Department: Operating independently from business departments, the Finance Department handles financial operations for each business unit and provides investment assessment reports.
4、 Audit Unit: A separate department reporting to the Board of Directors, the Audit Unit is responsible for internal controls and internal audits. Its role is to strengthen internal control functions, facilitate the company's sound operations, and provide timely improvement suggestions. This ensures the continuous and effective implementation of internal control systems and serves as the foundation for reviewing and amending internal control mechanisms.
5、 Business Units at All Levels: Heads of various business units bear the frontline responsibility for risk management. They analyze and monitor relevant risks within their respective units, emphasizing comprehensive risk management by all team members. During routine operations, they implement preventive measures at multiple levels to ensure the effective execution of risk management mechanisms and procedures.
The risks involved in the various business activities of our company encompass market risk, investment risk, credit risk, strategic risk, hazard risk, operational risk, legal risk, information security risk, and other types of risks.
Information Security Policy
Information Security Policy Vision
1. Enhance Personnel Awareness.
2. Prevent Data Leakage.
3. Implement Daily Operations.
4. Ensure Service Availability.
5. Data Backup & System Restoration.
Stakeholders
Identification and Communication with Stakeholders
Z-COM, Inc. (hereinafter referred to as "the Company") has a diverse range of stakeholders including employees, customers, nonprofit organizations, media, suppliers, and investors. The Company is committed to maintaining positive relationships with its stakeholders and conducts various internal and external communication initiatives. Based on the specific concerns of each stakeholder group, responsibilities are assigned to relevant departments. In response to evolving environmental trends and regulatory changes, collaborative efforts with different units are employed to effectively address these matters. To meet the expectations of its stakeholders, the Company employs various communication methods. On one hand, this ensures the accomplishment of relevant tasks, and on the other hand, it maintains unobstructed communication channels. Feedback and information are then relayed to the management team, providing insights for future improvements or planning.
Stakeholders | Material Topics | Communication Channels | Frequency | Response Mechanisms |
Employees | Labor / ManagementRelations Salary & Benefits Career Development and Training Labor Dispute Mechanisms Occupational Health and Safety Regulatory Compliance | 1. quarterly labor Labor-Management Meetings 2. Employee Welfare Committee 3. Regular Communication Meetings 4. Harassment Complaint Hotline and Inbox 5. Regular Free Health Checks and Consultations 6. Function-Based Training and Development | Quarterly: Conducting labor-management meetings to discuss pertinent matters and promote mutual understanding. Regularly: Offering comprehensive health check-ups for employees to ensure their well-being. As Needed: Holding meetings of the Employee Welfare Committee to address benefits and welfare concerns. As Needed: Providing education and training for newly hired employees to facilitate their integration into the company. As Needed: Conducting ongoing education and training sessions for employees to enhance their skills and knowledge. As Needed: Arranging health consultations to address employees' health-related queries. As Needed: Disseminating and communicating updates to company policies and regulations.
| 1. Complaint hotline 2. Dedicated email address 3. Bulletin board posting
|
Shareholders and Investors | Financial Information Disclosure Operation performance Shareholder Engagement Company governance Risk management | 1. Timely announcement of vital information such as significant developments, crucial business updates, and operational performance that are pertinent to the interests of shareholders and investors. 2. Hosting annual shareholders' meetings and publishing comprehensive annual reports. During these meetings, addressing concerns and queries raised by shareholders is a priority. 3. Establishing a dedicated section on the company's official website for investors. This section provides access to financial reports, shareholder information, and other relevant resources. 4. Facilitating communication through an email address and contact number available on the company's website. These channels are designed to foster open and effective communication between investors and the company. | Monthly: Publishing operational performance updates to provide a clear view of our progress. Monthly: Maintaining an open information observation platform to ensure accessible information for the public. Annually: Releasing annual reports and sustainability reports to provide comprehensive insights into our operations. As Needed: Responding to inquiries from investors and the media through phone calls and other channels as questions arise.
| 1. Major news press releases 2. Market Observation Post System 3. WebMail 4. Telephone contact 5. stakeholders’ meeting |
Customers | Product Quality and Safety Product Feedback and Improvement Customer Relationship Management Customer Rights Marketing Communications | 1. Providing scheduled (weekly/monthly) updates on supply plans to customers, ensuring shipments align with their specific requirements. 2. Conducting surveys to gauge customer satisfaction, allowing us to address concerns and improve service quality. 4. Collaborating with customers to meet product, environmental, and responsibility requirements. Participating in audits to ensure alignment and promote ongoing improvement. 5. Designing and planning customized products to meet specific customer needs effectively. 6. Maintaining safety stock to accommodate urgent customer demands and emergencies. | Daily: Monitoring and responding to visitor messages on the website's guestbook to address inquiries and feedback. As Needed: Facilitating personal visits and telephone calls to establish direct communication and address concerns. As Needed: Organizing specialized training sessions and development courses to enhance professional skills and knowledge. As Needed: Providing seasonal gifts and thoughtful greetings during festive occasions to show appreciation and care.
| 1. WebMail 2. Telephone Contact 3. customer satisfaction survey 4. Fax 5. newsletter & EDM
|
Suppliers | Market Image Operational Performance Supplier Relationship Management | 1. Signing environmental commitment agreements to underscore our commitment to sustainable practices and environmental stewardship. 2. Conducting yearly audits of suppliers and contractors to assess their compliance with environmental and operational standards. | Annually: Conducting comprehensive yearly audits to ensure adherence to established standards and practices. As Needed: Providing public access to relevant information on the website and holding supplier meetings to enhance transparency and communication. As Needed: Engaging in periodic evaluation activities to assess performance and identify areas for improvement. As Needed: Holding negotiation meetings to ensure fair and transparent bargaining practices. | 1. WebMail 2. Telephone Contact 3. Written correspondence 4. communication app |
Environmental and Nonprofit Organizations | Environmental Care and Sustainability | 1. We continuously encourage our colleagues to join us in our efforts to create a positive impact on the environment and society. 2. As part of our commitment to renewable energy and reducing our carbon footprint, we have implemented a roof-mounted solar photovoltaic system. | As Needed: Sponsoring and supporting community outreach and promotion events aimed at benefiting the public. As Needed: Making charitable donations to support various causes and organizations. | 1. Bulletin board posting 2. Written correspondence |
Government and Regulatory Authorities | Legal Compliance Information Disclosure Correspondence with Authorities | 1. Periodically joining seminars and workshops organized by regulatory bodies to enhance awareness and understanding of industry regulations. 2. Collaborating with regulatory bodies for supervision, ensuring adherence to prescribed standards. 3. Regularly updating and amending procedures and processes as required by regulatory authorities. 4. Maintaining effective communication with regulatory authorities by designating a dedicated contact point. 5. Participating in fire drills to ensure preparedness and safety compliance. | As Needed: Organizing advocacy seminars and discussion forums to raise awareness on important topics.
| 1. Bulletin board posting 2. Written correspondence
|
Media and Online Communities | Employment Opportunities Community Care Initiatives Academic Outreach Social Welfare Activities | 1. Utilizing online platforms to actively listen to public opinions, concerns, and feedback. 2. Leveraging social media to share posts and updates, fostering open dialogue with the external audience. 3. Issuing press releases in both Chinese and English to reach a broader audience and provide clear communication. 4. Publishing media-related communication on our official website to ensure transparency and accessibility. | Monthly: Release news updates Irregularly: Press conferences, media interviews Irregularly: Press releases, survey responses
| 1. social media: Facebook, Twitter, YouTube. 2. Social media private messages |
Response and Responsibility to Stakeholders
Our company has consistently adhered to a prudent business strategy and financial operations, prioritizing the protection of the rights and interests of our stakeholders. In addition to establishing relevant departments and personnel to address issues of concern to stakeholders, we actively work towards enhancing corporate value and reputation. Simultaneously, we are committed to becoming an outstanding enterprise in terms of sustainable development within the industry. Since going public on the Over-the-Counter (OTC) market, we have distributed dividends to reward our shareholders, maintaining a sound capital planning and financial structure. We also adhere to the disclosure requirements stipulated by regulatory authorities, making all necessary announcements available to the public on the Market Observation Post System and our company website. In recent years, our company has made diligent efforts towards information transparency, disclosure, and corporate governance.
Contact Information
Object | Department | Contact | Tel |
Employees | Administration Department | Ms.Shiau | (03)5777364#112 |
Stakeholders and Investors | Management Center | CEO Wu | (03)5777364 |
Customers | Business Development Department | Ms. Yeh | (03) 5777364#230 |
